DJI RC Pro, RC Pro 2
This help article outlines the steps for automatically uploading flight logs from the DJI RC Pro, DJI RC Pro 2, and DJI RC Pro Enterprise to your AirData account.
Downloading the AirData UAV app
- On the RC Pro, click the Settings application:
- Under the "Apps" section in Settings, you will need to allow for the installation of unknown apps. It will look similar to this image:
- Next, open Firefox:
- Go to https://airdata.com/ad and tap on "Download AirData" (version number may be different):
- Click on the recently downloaded .apk file to install the AirData app. In the package installer, click 'INSTALL':
- Once the app is installed, click 'OPEN':
- In the pop-up, please allow the Airdata app to access this device location:
Logging in to the AirData app
Open the newly installed AirData UAV app and enter the credentials used on the web portal to log in.
IMPORTANT: The pilot that is logged into the AirData app when flights are conducted will become the Pilot-in-Command on AirData for these flights. If multiple pilots use the same phone/tablet, it's imperative that each pilot logs into the AirData app with their credentials before they fly, and log out when done flying.
Once inside the app, tap on the three lines in the top left-hand corner. Note that you have the option to immediately sync your flights by tapping on "Sync Now." Tap on "Settings" to configure your sync parameters.
Once inside the settings, proceed to choose the configuration that best suits your needs — enabling "Auto Sync" is recommended.
Please refer to this video for a more in-depth walkthrough on uploading your flight logs with the AirData UAV Android app.
FAQ
Question Answer Can I log into the app if I don't have an internet connection?
After logging in to the app for the first time (with reception), you can log in to the app with or without reception in the future.
What if I am not connected to the internet? Will my flights sync?
Any flights conducted while offline will upload to your AirData account as soon as your device obtains an internet connection.
Will the app remember the login credentials for multiple pilots?
Yes! Each pilot that enables "Remember me" when logging in will be listed in the "Saved Logins" dropdown for quick access.
I have two Android devices. Do I need to install the AirData UAV app on both?
Yes, you need to install the app on each device you fly with, as the log files are stored on the phone/tablet.
My team has multiple pilots. In addition to logging in and out of the AirData UAV app, does each pilot need to log in and out of the DJI flight app before and after they fly?
It is not necessary for the pilots to log in and out of the DJI flight apps, unless they want to keep track of flights on their DJI account. AirData assigns the flight(s) to whichever pilot is logged in to the AirData UAV app (not the DJI flight app) when the flights are conducted.
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Thank you for writing with this question.
Equipment profiles are automatically created when flight logs are uploaded, so there's no need to manually add your drone to enable syncing.
To better assist with the syncing issue you're experiencing, could you please reach out to us directly at support@airdata.com? We'd be happy to help troubleshoot further and take a closer look at your account and workflow.
Thank you for your time.
Kind regards,
Teresa
AirData Support
Thanks for sharing this feedback. We're sorry to hear you are having issues with the upload process.
Our team would be happy to help take a look at these new flight logs.
We see that we've had previous exchanges through our support email.
Can you write in to support@airdata.com with some details about your drone and remote controller type?
Our team would be happy to take a closer look at these flights and provide a closer walkthrough of the upload process for your hardware.
Thank you. Have a great weekend.
Best Regards,
Tom
AirData Support
Any suggestions for how to get these records to sync?
Thanks.
Thank you for writing with this question.
Our latest app updates support automatic uploading of logs with the new file names from the recent DJI update. To ensure proper syncing, please make sure you’re using the latest version of the AirData UAV app on your RC Pro controller, Build 361. This should resolve the issue with the new file formats not being recognized.
If you’re still experiencing any trouble syncing flights after updating, feel free to reach out to us at support@airdata.com. We'd be happy to help further troubleshoot.
Kind regards,
Teresa
AirData Support